Leadership Ideas, Information and News

Tuesday, March 30, 2010

Recognizing Nonverbal Indicators of Comfort and Stress

While attending a recent task force meeting, I became amazed at how insensitive the team leader briefing the assembled officers on an upcoming operation was to the nonverbal stress indicators displayed by the group. He charged ahead, clearly making his point and obviously promoting his own personal agenda. I observed that the requests he delivered to the assembled group far exceeded the relationship he had with the individuals in the room. As each minute passed, more and more people averted their glances; angled their bodies away; and, in some cases, simply folded their arms, tilted their heads down, and either compressed their eyebrows or closed their eyes entirely. Even though the atmosphere said no, the oblivious team leader said yes.

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